TERMS & CONDITIONS

1. Terracotta Cleaning Solutions agrees to complete the work set out overleaf/quote/work order.
2. A 75% deposit of the quoted price is required upon acceptance of the quotation/contract.  Upon clearance of the deposit payment, a commencement date for the work will be given and scheduling of work will commence.
3. All quotations below R10000 are payable in advance.
4. Once accepted, the quote is a fixed agreed price for work to be carried out, and will not be negotiable at the completion of works. The work will be clearly stated in the quote. This is to let both parties know of the work entered into. If the scope of work is not on the quote then it is not going to be carried out. In the event of a variation to the quoted scope of works for unforeseen reasons, the customer will be notified as soon as possible.
5. The balance of the Quotation / Contract price is strictly to be paid on the day that the quoted work is completed. Payments can be made via EFT into the designated bank account.
6. The customer agrees to supply electrical power and water as reasonably required by Terracotta Cleaning Solutions.
7. All power and water charges incurred in relation to the work will be borne by the customer.
8. Cancellation of work by Customer will result in the forfeit of any deposit money paid within 10 working days of scheduled work commencement date including materials/supplies ordered and work up to date, if applicable.
9. Terracotta Cleaning Solutions will not be held responsible for any delays caused by weather or other conditions.
10. Terracotta Cleaning Solutions reserves the right to cancel this contract due to any unforeseen circumstances at the absolute discretion of Terracotta Cleaning Solutions.
11. No responsibility can be taken, under any circumstances, for damage to any vehicles parked on, or adjoining the premises. The Customer acknowledges any such vehicles are to be removed by themselves before any work is commenced.
12. No responsibility can be taken, under any circumstances, for damage caused to Patios, Gazebos, Shade Cloths, Roofs or other surfaces during the cleaning process where the structure is found to be unsound. If Shade Cloth needs to be moved to complete work, this is the owner’s responsibility and risk.
13. Due to age, some roof tiles are discontinued and are not available to purchase new by Terracotta Cleaning Solutions.
14. No responsibility can be taken under any circumstances if rust returns. Treating rusty screws or sheets is a rust treatment.  This is prevention, not a cure.
15. No responsibility can be taken, under any circumstances, for damage to guttering during the restoration/cleaning process, where gutters/gutter joints/fittings are rusty, uneven, or weathered from age.
16. Terracotta Waterproofing & HPC will not be held liable for changes in forecasted weather conditions that may impact or damage work completed.
17. Due to age and deterioration, any damage to the roof/surface/other fixtures during cleaning is not the responsibility of Terracotta Cleaning Solutions.
18. Terracotta Waterproofing & HPC warrants that in performing the services for the client, the best workmanship and materials have been employed and Terracotta Waterproofing & HPC upon receipt of full payment hereby guarantees the workmanship for a period of Twelve Months from the date of completion of the work. Services for the client under R5000 upon receipt of full payment have a warranty of 3 months for workmanship.
19. After the cleaning process, the true condition of the roof/surface is revealed. Due to age, deterioration, and sun damage some surfaces can be compromised/weathered resulting in a variation in texture which can determine the look of the finished surface.  Some roofs display irregularity in the finished painted look by way of a duller flat or uneven/patchy satin finish. Different light conditions can affect the finished look i.e. sun.
20. Prior painted roofs. After the cleaning process, the true condition of the roof is revealed. Some paint might be removed during the cleaning process and some paint may remain on the roof.  This determines the look of the finished painted roof.  Some roofs display irregularity in the finished painted look by way of a duller flat or uneven/patchy satin finish due to the prior painted surface.
21. Any warranty does not apply to any product which has been subject to misuse, neglect, accident, or alteration by the Customer or any other person or thing whether authorised or unauthorised.
22. Terracotta Cleaning Solutions Warranty does not warrant against leaks. A call-out fee of R750 will apply together with any costs associated with the purchase and/or supply of materials necessary to rectify the cause of the reported leak/s. Where it has been determined that the cause of a leak is from pre-existing cause/s and non-related to the restoration/repairs process, all costs will be borne by the Customer.
23. Terracotta Cleaning Solutions Warranty does not warrant against mould growth. Mould spores are impossible to contain or eliminate due to their minute size. Regular maintenance by Terracotta Cleaning Solutions post restoration should include the roof being cleaned every 12 months to remove bird droppings, and reduce lichen and dirt on the roof surfaces and noses of the tiles, as an ongoing maintenance and prevention method for mould growth or build-up of oxidisation.
24. Any warranty is subject to the quote and the manufacturer’s guidelines and conditions.
25. These terms and conditions are to be read in conjunction with any warranty provided by Terracotta Cleaning Solutions.
26. Paint / Waterproofing Colour selection is limited to the available colour charts of our suppliers. Where other colours are required an additional fee may apply.
27. Due to circumstances out of Terracotta Cleaning Solution’s control, if the roof/surface is damaged before cleaning water penetration may occur during the cleaning process. Terracotta Cleaning Solutions will do its’ best to identify any problem areas during the inspection process before cleaning, this will minimize but not eliminate possible water penetration.
28. Terracotta Cleaning Solutions will not be liable for the failure of coatings by other/previous contractors.
29. The customer agrees that they or any other unauthorised person will not climb onto the roof or be in the work area while work is under progress or use Terracotta Cleaning Solutions’ ladder or equipment while work is in progress or at any other time. Terracotta Cleaning Solutions will not be held liable for you or any other person to walk on the roof that may cause any damage as this voids any warranty.
30. Terracotta Cleaning Solutions reserves the right to charge interest calculated daily at 10% pa on overdue payments.